Privacy and Cookie Statement

This policy was last updated on 14th June 2018

Abarn is committed to preserving the privacy of all visitors to our website at www.abarn.co.uk Please read the following privacy policy to understand how we use and protect the information that you provide Abarn. By placing an order or registering on this website, you consent to the collection, use and transfer of your information under the terms of this policy. This policy may be revised in the future.

Information We Collect

When you register or order products on www.abarn.co.uk you may be asked to provide personal data about yourself, this includes your name, address, email address, and telephone number. When you place an order on our website your IP address is also recorded. We may also collect information about you from messages you send through our website contact form, e-mails or letters you send to Abarn.

Use of Your Information

Your information will enable Abarn to provide you with access to all parts of our website and to supply the goods you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders.

During the order process your personal data is securely transferred by encryption to one of our payment gateway providers PayPal and Square  as requested from the checkout to process payment. You can view the privacy policies below to find out more information regarding how these organisations protect and retain your information using the links provided.

In order to dispatch goods to you, we need to disclose your personal data such as your name, address, email or telephone number to one of the following couriers; these are UK Mail and Royal Mail.

We will only disclose personal data to third parties that we outline in this policy and we will not use your personal data for marketing purposes.

Security & Data Retention

Any information that you provide to us during the order process is stored in our web server’s database; the following bullet points outline how long we will store this information before it is automatically deleted.

• Inactive user accounts will be retained for 12 months
• Pending, cancelled and failed orders will be retained for 30 days
• Completed orders will be retained for 12 months

In addition to this we store printed invoices for accounting purposes in a locked filing cabinet in our office; these are kept for a 7 years duration before securely disposing of the information. Any communication containing personal data sent by email or letter will be kept for no longer than is required.

Requesting removal of personal data we hold about you

You have the right to request a copy of the information that we hold about you or to request the removal of your personal data. To request this please send an email to sales[at]abarn.co.uk.

Upon a request for either deletion of personal data or request for personal data we hold about you, we will first send verification email to you within 48 hours. You would need to accept this email by clicking on a verification link within the email. Once this is completed the personal data will either sent to you or removed from our server’s database. If verification is still pending after 48 hours or no user account is available we will contact you by email.

Cookie Policy

Cookies are small text files that are downloaded to your browsing device such as a computer or mobile phone when you visit a website. Cookies contain anonymous data such as the name of the site, a date which states how long the cookie will be set for and a random generated value in the form of a string of characters and numbers. Cookies can be recognized by the website that issued them or other websites that use the same cookie. This helps websites know if the browsing device has visited them before.

How long will cookies stay on a device?

This can depends on whether they are a “persistent” or “session” cookies. Session cookies will expire when you leave the website, whereas persistent cookies will remain until deleted or expire.

What cookies does our site set on your device?

We use Google Analytic, to compile anonymous visitor statistics such as how visitors reached this site (e.g. from a search engine or direct), are visitor returning or new, what type of technology was used to access the website, identification of site issues, and what pages & products are viewed.

Overall this provide us with analytical information about how this website is performing and how it can be improved. We have set Google Analytics to retain this data in anonymous form for 14 months before it is removed automatically. To find out more about Google Analytic cookies please visit https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

In summary the cookies that are used on our website are strictly necessary, they are not used to identify your computer so that our cart can remember where you are in the order process between visits. The anonymous information that we collect from Google Analytics helps use to improve our website.